Terms & Conditions

Terms and Conditions


Please read the following terms and conditions carefully as use of and/or buying from the superiorpetdoors.co.uk site (Site) means that you will be bound by them.


  1. Waiver

Every effort has, is and will be taken to ensure that the information contained in this site is correct and up to date. The information may, however, become incomplete, inaccurate or out of date. To the full extent permitted by law, but subject to the terms and conditions of sale referred to below, we disclaim all warranties and representations (whether implied or expressed) as to the accuracy of any information contained on this Site.


  1. Definitions

For the purposes of these Terms and Conditions the following definitions apply.


Contract. The contract for sale by us and purchase of Goods by you.


Goods. The range of pet products which are available for purchase from this site in accordance with the terms.


Site. Our world wide web address www.superiorpetdoors.co.uk.


We. Superiorpetdoors


  1. Use of this Site

The content of this Site is owned by or licensed to Superiorpetdoors. You may not copy, reproduce, modify, distribute, republish, re-sell, display, post or transmit any part of this Site without the permission of Superiorpetdoors You may view or print individual pages only for your own personal use.

Superiorpetdoors may suspend, alter, restrict or terminate at any time access to or use of this Site.


  1. Limitation of liability

This Site should only be used for information purposes. Superiorpetdoors shall not be liable for any damage or loss that may occur in the use of any of the information contained or advice given in this site except as stated in the terms and conditions of sale (where applicable) and to the extent that such liability cannot be excluded by law. Superiorpetdoors is not responsible for the Site’s accuracy or its fitness for a particular purpose or the reliability of the access to this Site.

Superiorpetdoors is not liable for any damages or losses resulting from your use of or inability to use this Site. Superiorpetdoors does not guarantee that this Site will operate free of error or that it is free from computer viruses or any other contaminating computer program.

We will not be liable to you or in breach of the Contract for delay or failure to perform due to any causes beyond the reasonable control of Superiorpetdoors or its suppliers, including, but not limited to, acts of god, civil commotion, industrial dispute, riots, flood, and legislation.


  1. Content and advertisements

This Site also contains links to other sites which are not under the control of and are not maintained by Superiorpetdoors These links are provided for your convenience only and Superiorpetdoors is not responsible for the content or availability of those sites.


  1. Data protection and privacy

Any details which you provide to us from which we can identify you are held and processed in accordance with our privacy policy


  1. Pricing

All prices quoted are in British pounds (£) and include Value Added Tax (VAT). If the price goes up or down in between you placing and receiving your order, we will honour the original price.


  1. Ordering and stock availability

We aim to display only items that are in stock and which can be dispatched to you quickly. From time to time we may sell out of some lines, in which case we will aim to advise you within a 48 hour period. If this does occur, you will be given the opportunity to order an alternative or receive a full product refund for the full price you paid.

Your order confirmation email is only an acknowledgement of your order and not an acceptance amounting to a contract. The contract commences upon despatch of the goods.


  1. Cancellation

If you change your mind about anything you order, you can cancel that order free of charge so long as you do so within 14 working days of receipt of goods. Goods may be on their way to you. We will cancel any such order without charging you for the product, with the exception that we reserve the right to make a charge for the return of the goods when necessary, and charge for shipping if our couriers have been paid to deliver the order. In the event of cancellation, we guarantee to refund your money within 30 days.


  1. Shipping Information

Superiorpetdoors flat rate shipping is based on addresses within mainland England, Scotland, Wales and Northern Ireland. If you live in Guernsey or Jersey shipping is £15.95.

We aim to despatch within 24 hours of receiving the order, for orders received Monday to Thursday. Orders received Friday to Sunday will be despatched by the following Monday.

If you wish to return the pet door, return it in its original, un-damaged packaging to the address on the delivery note inside your order. It is the buyer’s responsibility to cover postage back to us. We advise to get the package tracked for peace of mind, as we cannot be held responsible for lost/missing items in the post.

When we receive the returned product, if the product and packaging are deemed to be in a satisfactory condition, we will issue a full refund for the cost of the product (the postage cost will not be refunded).


  1. Warranties

We aim to deliver goods of the highest quality. Where the Goods are products, we warrant that they will meet their specification.


  1. Changes to the terms

Superiorpetdoors reserves the right to remove, modify or change, without notice, any information on this Site from time to time. Superiorpetdoors may change these terms at any time by posting notice of the changes on the Site. If you use the Site after Superiorpetdoors has posted the changes you will be bound by the new terms. You should therefore ensure that you read the terms each time you use the Site.


  1. General

E-mails to you will be sent to the address you specify to us. You must only provide us with a valid e-mail address and it is your responsibility to inform us of any changes to that address.

To the extent that any provision of these terms is found by any court or authority to be invalid, unlawful or unenforceable, that provision will be deemed not to be a part of these terms and will not affect the enforceability of the remainder of these terms, nor will it affect the validity, lawfulness or enforceability of that provision in any other jurisdiction.

The headings in these terms are for convenience only and do not affect their interpretation.

These terms supersede any representation made by us or any of our employees or agents.


  1. Statutory rights

The consumer’s contract with Superiorpetdoors does not affect the consumer’s statutory rights.

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